Your Candle is Worth the Wait.

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We know you're excited to receive your order, and expeRHEEnce, a Candle Bar™ wants every part of your experience—from pour to package—to feel easy and intentional.

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Because many of our candles and products are handcrafted, we take special care when preparing each order for shipment. Please review the information below before placing your order.

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Shipping Rates

Standard shipping is currently available for eligible online orders within the contiguous United States.

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Shipping is calculated based on your qualifying merchandise subtotal after applicable discounts and promotions:

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Orders up to $74.99 — $11.95
$75.00–$149.99 — $16.95
$150.00–$249.99 — $21.95
$250.00 and above — $29.95

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Applicable shipping charges will be displayed during checkout before your order is submitted.

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Oversized items and bulk, corporate gifting, wholesale, private-label, and custom orders may require separate shipping arrangements and will be quoted accordingly.

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Expedited and overnight shipping are not currently available.

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Order Processing & Delivery

Most ready-to-ship retail orders are processed within approximately 1–2 business days.

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Standard shipping is generally estimated at 3–7 business days. Delivery timing may vary depending on your destination, carrier service, weather, holidays, and other circumstances outside of our control.

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Please remember:

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Processing time + carrier transit time = estimated delivery time.

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Orders are generally processed and shipped on business days, excluding major U.S. holidays.

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During high-volume periods—including holidays, special promotions, product launches, Mother's Day, and Christmas—additional processing time may be required.

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Once your order ships, you will receive a shipping confirmation containing available tracking information. Please allow time for the carrier's system to update after receiving your tracking number.

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Carrier delivery estimates are estimates only and are not guaranteed by expeRHEEnce.

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If you have questions about an order, contact us at info@experheence.com.

 

Candles Created During Your expeRHEEnce

Candles created during Wax on Tap, Private Pour, or another in-studio candle-making experience are not automatically shipped.

 

Your freshly poured candle requires approximately two hours for cooling and finishing before pickup.

 

You may:

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• Return to pick up your candle once it is ready;

• Pick it up within 7 days of your experience; or

• Request shipping for an additional fee.

 

Candles poured too close to closing may be available for pickup beginning the following business day.

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For the best fragrance performance and burn quality, we recommend allowing your candle to fully cure for 7–10 days before lighting.

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Shipping Freshly Poured Candles

If you choose to have a candle created during your visit shipped, your candle must first cool, set, and be prepared for safe transport.

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Shipping charges for in-studio pours are calculated separately and may vary based on the number of candles, vessel size, destination, and packaging requirements. Standard online retail shipping rates may not apply.

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Shipping your candle does not shorten the recommended 7–10 day cure period before burning.

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Shipping Address Accuracy

Please carefully review your:

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Name • Street Address • Apartment/Suite Number • City • State • ZIP Code

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before submitting your order.

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You will receive an order confirmation after your purchase. If you notice an error, contact us as soon as possible at info@experheence.com.

 

We will make every reasonable effort to correct an address before an order ships; however, changes cannot be guaranteed once a package has entered the carrier's network.

 

Additional costs associated with address corrections, package rerouting, returned packages, or reshipping due to incorrect or incomplete information provided by the customer may be the responsibility of the purchaser.

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expeRHEEnce is not responsible for delivery delays or losses resulting from inaccurate or incomplete shipping information submitted at checkout.

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Sales Tax

Applicable sales tax will be calculated automatically during checkout based on the order, shipping destination, and applicable tax requirements.

 

Summer & High-Temperature Shipping

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A Little Extra Care for Your Candle

Candles and wax-based products are naturally sensitive to heat.

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During periods of extreme temperatures, particularly during warmer months, we may adjust processing and shipping schedules to help reduce the amount of time your candle spends sitting in hot warehouses, trucks, or carrier facilities.

 

This may include:

• Holding an order briefly until temperatures are more favorable;

• Shipping earlier in the week to reduce weekend carrier storage;

• Adjusting the carrier or service used; or

• Using additional protective packaging when appropriate.

 

These precautions may add additional time to order processing.

 

Although we carefully package every candle, expeRHEEnce cannot control temperatures or handling after a package has been transferred to the shipping carrier.

 

We strongly recommend monitoring your tracking information and retrieving your package promptly after delivery, particularly during periods of high heat.

 

Please do not leave candle deliveries outdoors, in a mailbox, on a porch, or inside a hot vehicle for extended periods.

 

Damaged Orders

We take great care in packaging your order, but occasionally damage can occur during transit.

 

If your product arrives damaged, broken, or unusable, please contact us within 48 hours of delivery at info@experheence.com.

 

Please include:

• Your name

• Order number

• Photographs of the damaged product

• Photographs of the shipping box and packaging

• A brief description of the issue

 

Please keep the product and packaging until your claim has been reviewed.

 

After review, qualifying items may be replaced, re-poured, or otherwise resolved at our discretion.

 

Lost, Delayed or Stolen Packages

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Once a package has been transferred to the carrier, delivery timing and movement are subject to the carrier's operations.

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If tracking shows unusual delays, please contact us and we will assist you in reviewing the available tracking information and determining appropriate next steps.

 

If tracking indicates that a package was successfully delivered but you cannot locate it, please first:

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1. Check around your delivery location;

2. Check with household members, neighbors, front desk, mailroom, or property management; and

3. Contact the applicable carrier.

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expeRHEEnce is not responsible for packages stolen after confirmed delivery, although we will make reasonable efforts to assist you with available carrier information.

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Returned-to-Sender Packages

If a package is returned to expeRHEEnce because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another customer-related delivery issue, we will contact you when possible.

 

Additional shipping charges may be required before the order can be shipped again.

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Custom, Corporate, Wholesale & Private-Label Orders

Shipping for corporate gifting, wholesale orders, private-label candles, wedding or event favors, bulk purchases, and other custom projects is quoted separately.

 

Shipping method, packaging, freight charges, delivery schedule, and other fulfillment requirements will be included in your custom proposal or agreement.

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Where We Currently Ship

At this time, expeRHEEnce, a Candle Bar™  offers standard online shipping within the contiguous United States only.

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We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories, or international destinations.

 

As expeRHEEnce grows, we may expand our shipping destinations and options in the future.

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Questions About Your Shipment?

 

We're happy to help.

expeRHEEnce, a Candle Bar™
1917 E. 79th Street
Chicago, IL 60649

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Email: info@experheence.com
Phone: 773.977.3977
Website: experheence.com

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Craft Your Scent. Create Your Moment.™