Privacy Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

At expeRHEEnce, a Candle Bar®, your trust matters to us.

We believe your experience with us should feel thoughtful and intentional, from the moment you visit our website to the moment you light your finished candle. That same care extends to how we collect, use, store, and protect your personal information.

This Privacy Policy explains how expeRHEEnce, a Candle Bar® (“expeRHEEnce,” “we,” “our,” or “us”) collects, uses, shares, and safeguards information when you:

Visit experheence.com
Make a Wax on Tap or Private Pour reservation
Purchase products or gift cards
Attend an event or candle-making experience
Join a waitlist
Submit a contact, event, fundraising, wholesale, private-label, or corporate gifting inquiry
Subscribe to email or text communications
Participate in promotions, surveys, contests, or loyalty programs
Communicate with us by phone, email, text, social media, or online forms
Otherwise interact with expeRHEEnce

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with expeRHEEnce.

Information You Provide Directly

We may collect information such as:

Contact Information
Your name, email address, telephone number, mailing address, city, state, and ZIP code.

Reservation Information
Reservation date and time, guest count, selected experience, suite preference, special requests, event details, and information necessary to coordinate your visit.

Account Information
If you create an online account, we may collect your name, email address, login credentials, account preferences, purchase history, and related information.

Purchase and Order Information
Products purchased, candle vessels, gift cards, shipping and billing addresses, transaction details, order history, and fulfillment information.

Payment Information
Payment information may be collected and processed by our authorized payment processors. expeRHEEnce generally does not receive or retain your complete credit or debit card number.

Event and Group Information
When planning a Private Pour, corporate event, celebration, fundraiser, wedding, community event, or venue experience, we may collect information such as organization name, event type, anticipated attendance, preferred date, budget, food and beverage preferences, customization requests, and event contact information.

Wholesale, Corporate Gifting & Private Label Information
If you inquire about custom-branded candles, wholesale products, corporate gifting, or private-label services, we may collect your business name, contact information, business address, anticipated quantities, branding information, project specifications, artwork, delivery information, and other details necessary to evaluate or fulfill your request.

Communications
We may retain information you provide when you contact us by email, phone, text message, website form, social media, or other communication channels.

Marketing Preferences
We may collect your preferences regarding newsletters, promotional emails, text messages, offers, event announcements, or other marketing communications.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically by us or by service providers working on our behalf.

This may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Approximate geographic location derived from your IP address
Referring website or source
Pages viewed
Links clicked
Time and date of visits
Time spent on pages
Shopping cart activity
Website interactions
Advertising or campaign attribution information
Cookie and similar technology identifiers

We may use this information to understand how guests use our website, improve functionality, prevent fraud, measure marketing effectiveness, and enhance the overall expeRHEEnce.

Our existing policy already provides for the collection of IP addresses and website navigation information for website improvement and fraud prevention.

3. How We Use Your Information

We may use personal information to:

Process reservations and purchases
Confirm, modify, or manage bookings
Send reservation confirmations and reminders
Process payments and deposits
Fulfill and ship orders
Manage candle pickup
Provide customer service
Respond to questions and inquiries
Coordinate Private Pour Suites and private events
Manage guest counts and event details
Process gift card purchases and redemptions
Create and administer customer accounts
Manage waitlists
Develop wholesale, private-label, and corporate gifting projects
Personalize your website and shopping experience
Recommend products, experiences, or events that may interest you
Send requested information
Administer promotions, surveys, giveaways, or contests
Analyze website usage and business performance
Detect and prevent fraud, abuse, or security incidents
Maintain records
Enforce our Terms & Conditions and reservation policies
Comply with applicable legal obligations
Protect the rights, safety, property, and operations of expeRHEEnce, our guests, employees, and others

We may also use information in aggregated or de-identified form for business planning, analytics, marketing analysis, and service improvement.

4. Reservations & Guest Communications

When you make a reservation or inquire about an experience, we may use the contact information you provide to communicate with you regarding your visit.

These communications may include:

Reservation confirmations
Reminders
Changes or cancellations
Payment requests
Guest-count confirmations
Pickup notifications
Event coordination
Waitlist availability
Safety or operational notices
Follow-up regarding your experience

These communications are considered transactional or service-related and may be sent even if you have chosen not to receive promotional marketing.

5. Email Marketing

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send information about:

New candle experiences
Special events
Scented Sessions
Promotions
Product launches
Seasonal collections
Private Pour opportunities
Community programming
Gift ideas
Workshops
News from expeRHEEnce

You may unsubscribe from marketing emails at any time by using the Unsubscribe link included in the message.

We may continue to send non-promotional communications necessary to complete transactions, service reservations, respond to inquiries, or communicate important account or policy information.

The federal CAN-SPAM Act applies broadly to commercial email and requires, among other things, accurate sender information, non-deceptive subject lines, a physical postal address, and a functioning opt-out mechanism.

6. Text Messages & SMS Communications

If you voluntarily provide your mobile telephone number and consent to receive text messages, we may use SMS or similar technology to send:

Reservation confirmations
Appointment reminders
Pickup notifications
Waitlist openings
Event updates
Customer service communications
Promotional messages, when separately authorized

Consent to receive promotional text messages is not required as a condition of purchasing a product or service.

Message and data rates may apply depending on your mobile provider.

You may opt out of promotional text messages by replying STOP or following the opt-out instructions included in the message.

Transactional messages that are necessary to complete a reservation or provide requested services may be treated differently from promotional messages as permitted by applicable law.

7. Cookies & Similar Technologies

Yes, our website may use cookies, pixels, tags, analytics tools, and similar technologies.

Cookies are small files stored on your browser or device that help websites recognize your device and remember certain information.

We may use these technologies to:

Keep items in your shopping cart
Remember preferences
Maintain login sessions
Improve website performance
Understand visitor behavior
Analyze website traffic
Measure marketing campaigns
Determine how guests discovered us
Prevent fraud and abuse
Deliver or measure advertising
Improve future website experiences

Some cookies are necessary for the website to operate. Others may support analytics, advertising, or personalization.

You may configure your browser to reject or limit cookies. However, disabling certain cookies may prevent portions of the website, including shopping, booking, login, or checkout functions—from operating properly.

Our current policy similarly provides for cookies, traffic analysis, website customization, click-through measurement, and browser-level cookie controls.

8. Analytics & Advertising

We may use third-party analytics, advertising, and marketing technologies to better understand website traffic and the effectiveness of our marketing.

These services may collect information through cookies, pixels, device identifiers, or similar technologies.

Depending on the tools we use, this information may help us:

Measure website visits
Understand which pages are most popular
Analyze advertising performance
Measure conversions
Understand visitor demographics in aggregated form
Reach people who may be interested in expeRHEEnce

We do not authorize third parties to use personal information provided directly through reservations or orders for their own unrelated marketing purposes unless you have separately consented or applicable law permits it.

9. How We Share Information

We do not sell or rent your contact information to third-party marketers.

That commitment is also contained in our existing privacy policy.

We may, however, share information with trusted companies that perform services on our behalf when reasonably necessary to operate expeRHEEnce.

These may include providers involved in:

Website hosting
Online reservations
Ecommerce
Payment processing
Email delivery
SMS communications
Shipping and delivery
Customer relationship management
Website analytics
Advertising and marketing
Fraud prevention
Cloud storage
Information technology
Accounting
Professional consulting
Event services

These providers may access information only as reasonably necessary to perform services for us and are expected to protect information consistent with their contractual and legal obligations.

10. Payment Processing

Online and in-person payments may be processed through third-party payment-processing services.

Your payment information is subject to the privacy and security practices of the applicable payment provider.

For security reasons, expeRHEEnce generally does not intentionally store complete payment card numbers on systems we directly control.

We may retain transaction information such as:

Amount paid
Date of transaction
Payment status
Last digits or tokenized identifier associated with a payment method
Refund information
Order or reservation number

as necessary for accounting, customer service, fraud prevention, and legal compliance.

11. Social Media

If you interact with expeRHEEnce through social media platforms, those platforms may provide us with information consistent with your privacy settings and their policies.

Information you publicly post, tag, comment, or share on social media may be visible to others.

Your use of third-party social media platforms is governed by those companies' privacy policies rather than this Privacy Policy.

12. Photography, Video & Events

Photos and video may occasionally be taken at expeRHEEnce events, celebrations, ribbon cuttings, community programs, or other experiences.

Where appropriate, we may request consent before intentionally using an identifiable guest's image, testimonial, or likeness for marketing, advertising, social media, or promotional purposes.

For organized events, separate photography or media notices, releases, or event agreements may apply. We encourage guests to respect the privacy of others when photographing or recording inside our studio.

13. Information About Children

Our website and online services are intended for a general audience and are not directed to children under 13.

We do not knowingly solicit or collect personal information online directly from children under 13 without appropriate parental involvement or consent.

Although certain in-person candle-making experiences may be available to qualifying minors under our studio policies, reservations, payments, waivers, and online submissions for minors should be completed by a parent, legal guardian, or responsible adult where required.

If we learn that we have knowingly collected personal information online from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete it.

COPPA applies to websites or online services directed to children under 13 and to general-audience services that have actual knowledge they are collecting personal information from a child under 13.

Parents or guardians who believe a child under 13 has submitted information to us may contact us at info@experheence.com.

14. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Loss
Theft
Misuse
Improper disclosure
Alteration
Destruction

Access to personal information is limited to personnel and service providers who reasonably require access for legitimate business purposes.

However, no website, electronic transmission, payment system, database, or storage platform can be guaranteed to be 100% secure. Therefore, we cannot promise absolute security.

Illinois law requires businesses handling Illinois residents' personal information to maintain reasonable security measures designed to protect those records from unauthorized access, acquisition, destruction, use, modification, or disclosure.

15. Data Breach Notification

If we determine that personal information has been affected by a security breach requiring notification under applicable law, we will provide required notices in accordance with applicable federal and state requirements.

For Illinois residents, the Illinois Personal Information Protection Act generally requires required breach notifications to affected residents to be made in the most expedient time possible and without unreasonable delay, subject to statutory conditions.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing transactions
Servicing reservations
Maintaining business and accounting records
Fulfilling contractual obligations
Resolving disputes
Preventing fraud
Enforcing agreements
Complying with legal requirements

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it in accordance with applicable requirements and our operational needs.

17. Your Privacy Choices

Depending on how you interact with us and where you reside, you may have options regarding your information.

You may contact us to:

Update incorrect contact information
Change marketing preferences
Unsubscribe from promotional email
Opt out of promotional text messages
Ask questions about information associated with your account
Request closure of an online account, where applicable
Ask about deletion of information, subject to legal and operational retention requirements

Not every request can be fulfilled in every circumstance. For example, we may need to retain transaction records to satisfy tax, accounting, fraud-prevention, contractual, or other legal obligations.

18. Do Not Sell or Share My Personal Information

At this time, expeRHEEnce does not sell personal information in exchange for money.

Certain advertising and analytics technologies may be legally characterized as “sharing,” “targeted advertising,” or similar activity under privacy laws applicable in some jurisdictions.

If our practices change or applicable law requires additional consumer controls, we will update this Privacy Policy and provide any required opt-out mechanisms.

19. Third-Party Websites & Services

Our website may contain links to third-party websites or services, including social media platforms, payment providers, event tools, maps, shipping providers, or other services.

Once you leave our website or interact directly with a third party, that party's own privacy policy and terms govern its collection and use of information.

We are not responsible for the privacy practices of independently operated third-party websites.

20. Gift Cards

When purchasing a gift card for another person, we may collect information about both the purchaser and recipient, such as:

Names
Email addresses
Delivery information
Personalized gift message
Gift card value
Transaction information

Please provide another person's information only when you are authorized to do so.

21. Private Events, Fundraisers & Corporate Programs

For private events, fundraisers, corporate programs, schools, nonprofits, and community organizations, we may receive guest information from the person or organization coordinating the event.

The event organizer is responsible for ensuring that it has appropriate authority to provide such information to us.

We use that information only as reasonably necessary to administer the applicable event, experience, payment, communication, or related services unless additional consent is obtained.

22. Custom Branding, Wholesale & Private Label

Businesses that submit wholesale, corporate gifting, custom candle, or private-label inquiries may provide confidential business information in addition to personal information.

We may use this information to:

Evaluate the project
Prepare estimates and proposals
Develop custom products
Review branding or artwork
Communicate about quantities and timelines
Process deposits and payments
Coordinate fulfillment and shipping
Maintain project records

Submission of an inquiry does not transfer ownership of your trademarks, logos, or other proprietary materials to expeRHEEnce.

Additional confidentiality or intellectual-property provisions may apply through a separate written agreement.

23. Changes to This Privacy Policy

Our business will continue to grow, and our privacy practices may evolve with it.

We may update this Privacy Policy from time to time to reflect:

New experiences or services
Changes to our website
New technology
New service providers
Changes in legal requirements
Changes in the way we collect or use information

When we make material updates, we will revise the Last Updated date at the top of this page and provide any additional notice required by law.

We encourage you to review this Privacy Policy periodically.

24. Your Consent

By using our website and voluntarily submitting information to us, you acknowledge the information practices described in this Privacy Policy.

Consent to this Privacy Policy does not, by itself, constitute consent to receive promotional email or promotional text messages where separate consent is required.

That distinction is important and is one place where I would improve substantially over the older privacy-policy language.

25. Contact Us

Questions, concerns, or privacy requests may be directed to:

expeRHEEnce, a Candle Bar®
1917 E. 79th Street
Chicago, Illinois 60649

Email: info@experheence.com
Phone: 708-415-2724
Website: experheence.com

Subject Line for Privacy Requests:
Privacy Request – expeRHEEnce

We appreciate the trust you place in us and are committed to treating your information with the same care and intention we bring to every expeRHEEnce.