Last Updated: September 11, 2026

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At expeRHEEnce, a Candle Bar®, your trust matters to us.

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We believe your expeRHEEnce with us should feel thoughtful and intentional, from the moment you visit our website to the moment you light your finished candle. That same care extends to how we collect, use, store, and protect your personal information.

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expeRHEEnce, a Candle Bar LLC, which owns and operates expeRHEEnce, a Candle Bar® (“expeRHEEnce,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

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• Visit experheence.com

• Make a Wax On Tap reservation

• Book a Private Pour Suite

• Book or inquire about the Book the Bar – Full Pour Experience

• Purchase products or gift cards

• Attend an event or candle-making expeRHEEnce

• Join a waitlist, when available

• Submit a contact, private event, fundraising, wholesale, private-label, corporate gifting, wedding, school, nonprofit, or community inquiry

• Subscribe to email or text communications

• Participate in promotions, surveys, contests, loyalty programs, or other programs we may offer

• Communicate with us by phone, email, text, social media, online forms, or other supported communication channels

• Otherwise interact with expeRHEEnce

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By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with expeRHEEnce.

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Information You Provide Directly

We may collect information such as:

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Contact Information

Your name, email address, telephone number, mailing address, city, state, and ZIP code.

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Reservation & Booking Information

When you make or request a reservation, we may collect your reservation date and time, guest count, selected expeRHEEnce, suite preference, event type, contact information, special requests, accessibility or accommodation requests you voluntarily provide, final guaranteed headcount, add-on selections, and other information reasonably necessary to coordinate and fulfill your reservation or event.

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Account Information

If you create an online account, we may collect your name, email address, login credentials, account preferences, purchase history, and related information.

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Purchase & Order Information

We may collect information regarding products purchased, candle vessels, gift cards, shipping and billing addresses, transaction details, order history, and fulfillment information.

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Payment Information

Payment information may be collected and processed by our authorized payment processors. expeRHEEnce generally does not receive or retain your complete credit or debit card number.

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Event, Group & Private Booking Information

When planning a Private Pour, Book the Bar – Full Pour Experience, corporate event, celebration, fundraiser, wedding, school or nonprofit program, community event, or other private gathering, we may collect information such as the organizer's name and contact information, organization name, event type, requested date and time, anticipated and final guaranteed attendance, budget, food and beverage plans, add-on selections, customization requests, accessibility or accommodation information voluntarily provided to us, and other details necessary to plan and fulfill the event.

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Wholesale, Corporate Gifting & Private-Label Information

If you inquire about custom-branded candles, wholesale products, corporate gifting, or private-label services, we may collect your business name, contact information, business address, anticipated quantities, branding information, project specifications, artwork, delivery information, and other details necessary to evaluate or fulfill your request.

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Communications

We may retain information you provide when you contact us by email, phone, text message, website form, social media, or other communication channels.

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Marketing Preferences

We may collect your preferences regarding newsletters, promotional emails, text messages, offers, event announcements, or other marketing communications.

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2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically by us or by service providers working on our behalf.

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This may include:

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• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Approximate geographic location derived from your IP address

• Referring website or source

• Pages viewed

• Links clicked

• Time and date of visits

• Time spent on pages

• Shopping cart activity

• Website interactions

• Advertising or campaign attribution information

• Cookie and similar technology identifiers

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We may use this information to understand how guests use our website, improve functionality, prevent fraud, measure marketing effectiveness, and enhance the overall expeRHEEnce.

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3. HOW WE USE YOUR INFORMATION

We may use personal information to:

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• Process Wax On Tap reservations, Private Pour bookings, and Book the Bar – Full Pour Experience bookings

• Confirm, modify, reschedule, or manage bookings

• Send reservation confirmations and reminders

• Process reservation payments, deposits, balances, service charges, add-ons, purchases, and other authorized charges

• Fulfill and ship orders

• Manage candle pickup and fulfillment

• Provide customer service

• Respond to questions and inquiries

• Manage preliminary event inquiries and confirmed private events

• Coordinate Private Pour Suites and private events

• Coordinate final guaranteed headcounts and event details

• Coordinate food, beverage, décor, customization, and selected event add-ons

• Process gift card purchases and redemptions

• Create and administer customer accounts

• Manage waitlists, when offered

• Develop wholesale, private-label, and corporate gifting projects

• Personalize your website and shopping expeRHEEnce

• Recommend products, expeRHEEnces, or events that may interest you

• Send requested information

• Administer promotions, surveys, giveaways, or contests

• Analyze website usage and business performance

• Detect and prevent fraud, abuse, or security incidents

• Maintain business and transaction records

• Enforce our Terms & Conditions, booking agreements, and reservation policies

• Comply with applicable legal obligations

• Protect the rights, safety, property, and operations of expeRHEEnce, our guests, employees, service providers, and others

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We may also use information in aggregated or de-identified form for business planning, analytics, marketing analysis, and service improvement.

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4. RESERVATIONS & GUEST COMMUNICATIONS

When you make a reservation, book an event, or inquire about an expeRHEEnce, we may use the contact information you provide to communicate with you regarding your visit or event.

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These communications may include:

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• Reservation and booking confirmations

• Reminders

• Changes, cancellations, or rescheduling information

• Reservation payment, deposit, balance, or other payment requests

• Final headcount confirmations

• Private-event and add-on coordination

• Candle pickup or fulfillment notifications

• Waitlist availability, when applicable

• Safety or operational notices

• Follow-up regarding your expeRHEEnce

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These communications are considered transactional or service-related and may be sent even if you have chosen not to receive promotional marketing.

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5. EMAIL MARKETING

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send information about:

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• New candle-making expeRHEEnces

• Special events

• Scented Sessions

• Promotions

• Product launches

• Seasonal collections

• Private Pour opportunities

• Community programming

• Gift ideas

• Workshops

• News from expeRHEEnce

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You may unsubscribe from marketing emails at any time by using the Unsubscribe link included in the message.

We may continue to send non-promotional communications necessary to complete transactions, service reservations, respond to inquiries, or communicate important account or policy information.

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Commercial email communications will be managed in accordance with applicable laws, including applicable requirements regarding sender identification, subject lines, physical address information, and opt-out mechanisms.

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6. TEXT MESSAGES & SMS COMMUNICATIONS

If you voluntarily provide your mobile telephone number and consent to receive text messages, we may use SMS or similar technology to send:

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• Reservation confirmations

• Appointment reminders

• Pickup notifications

• Waitlist openings

• Event updates

• Customer service communications

• Promotional messages, when separately authorized

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Consent to receive promotional text messages is not required as a condition of purchasing a product or service.

Message and data rates may apply depending on your mobile provider.

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You may opt out of promotional text messages by replying STOP or following the opt-out instructions included in the message.

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Transactional messages necessary to complete a reservation or provide requested services may be treated differently from promotional messages as permitted by applicable law.

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7. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

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Cookies are small files stored on your browser or device that help websites recognize your device and remember certain information.

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We may use these technologies to:

• Keep items in your shopping cart

• Remember preferences

• Maintain login sessions

• Improve website performance

• Understand visitor behavior

• Analyze website traffic

• Measure marketing campaigns

• Determine how guests discovered us

• Prevent fraud and abuse

• Deliver or measure advertising

• Improve future website expeRHEEnces

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Some cookies are necessary for the website to operate. Others may support analytics, advertising, or personalization.

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You may configure your browser to reject or limit cookies. However, disabling certain cookies may prevent portions of the website—including shopping, booking, login, or checkout functions—from operating properly.

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8. ANALYTICS & ADVERTISING

We may use third-party analytics, advertising, and marketing technologies to better understand website traffic and the effectiveness of our marketing.

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These services may collect information through cookies, pixels, device identifiers, or similar technologies.

Depending on the tools we use, this information may help us:

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• Measure website visits

• Understand which pages are most popular

• Analyze advertising performance

• Measure conversions

• Understand visitor demographics in aggregated form

• Reach people who may be interested in expeRHEEnce

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We do not authorize third parties to use personal information provided directly through reservations or orders for their own unrelated marketing purposes unless you have separately consented or applicable law permits it.

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9. HOW WE SHARE INFORMATION

We do not sell or rent your contact information to third-party marketers.

We may, however, share information with trusted companies that perform services on our behalf when reasonably necessary to operate expeRHEEnce.

These may include providers involved in:

• Website hosting

• Online reservations and booking management

• Ecommerce

• Payment processing

• Email delivery

• SMS communications

• Shipping and delivery

• Customer relationship management

• Website analytics

• Advertising and marketing

• Fraud prevention

• Cloud storage

• Information technology

• Accounting

• Professional consulting

• Event services

• Business scheduling and calendar management

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These providers may access information only as reasonably necessary to perform services for us and are expected to protect information consistent with their contractual and legal obligations.

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Booking, Website & Calendar Service Providers

We may use third-party platforms and service providers to operate our website, manage reservations, process ecommerce transactions, send communications, maintain customer records, and coordinate business calendars.

Information necessary to perform these functions may be processed by those providers on our behalf.

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Where calendar synchronization or similar scheduling functionality is enabled, certain booking information—such as a guest's name, reservation date and time, service booked, or other scheduling details—may be transmitted to or displayed through the connected calendar or scheduling service as necessary to manage availability and business operations.

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Third-party providers process information according to their own applicable privacy terms and their agreements with us.

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10. PAYMENT PROCESSING

Online and in-person payments—including product purchases, reservation payments, deposits, event balances, service charges, add-ons, and gift card purchases—may be processed through third-party payment-processing services.

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Your payment information is subject to the privacy and security practices of the applicable payment provider.

For security reasons, expeRHEEnce generally does not intentionally store complete payment card numbers on systems we directly control.

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We may retain transaction information such as:

• Amount paid

• Date of transaction

• Payment status

• Last digits or tokenized identifier associated with a payment method

• Refund information

• Order or reservation number

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We may retain this information as reasonably necessary for accounting, customer service, fraud prevention, recordkeeping, and legal compliance.

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11. SOCIAL MEDIA

If you interact with expeRHEEnce through social media platforms, those platforms may provide us with information consistent with your privacy settings and their policies.

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Information you publicly post, tag, comment, or share on social media may be visible to others.

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Your use of third-party social media platforms is governed by those companies' privacy policies rather than this Privacy Policy.

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12. PHOTOGRAPHY, VIDEO & EVENTS

Photos and video may occasionally be taken at expeRHEEnce events, celebrations, ribbon cuttings, community programs, private gatherings, or other expeRHEEnces.

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Where appropriate, we may request consent before intentionally using an identifiable guest's image, testimonial, or likeness for marketing, advertising, social media, or promotional purposes.

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For organized events, separate photography or media notices, releases, booking agreements, or event agreements may apply.

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We encourage guests to respect the privacy of others when photographing or recording inside our studio.

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13. INFORMATION ABOUT CHILDREN

Our website and online services are intended for a general audience and are not directed to children under 13.

We do not knowingly solicit or collect personal information online directly from children under 13 without appropriate parental involvement or consent.

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Although certain in-person candle-making expeRHEEnces may be available to qualifying minors under our studio policies, reservations, payments, waivers, and online submissions for minors should be completed by a parent, legal guardian, or responsible adult where required.

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If we learn that we have knowingly collected personal information online from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete it.

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Parents or guardians who believe a child under 13 has submitted information to us may contact us at info@experheence.com.

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14. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

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• Unauthorized access

• Loss

• Theft

• Misuse

• Improper disclosure

• Alteration

• Destruction

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Access to personal information is limited to personnel and service providers who reasonably require access for legitimate business purposes.

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However, no website, electronic transmission, payment system, database, or storage platform can be guaranteed to be 100% secure. Therefore, we cannot promise absolute security.

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We maintain reasonable security measures designed to protect personal information in accordance with applicable requirements.

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15. DATA BREACH NOTIFICATION

If we determine that personal information has been affected by a security breach requiring notification under applicable law, we will provide required notices in accordance with applicable federal and state requirements.

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Where Illinois law applies, required notifications will be handled in accordance with applicable Illinois data-breach notification requirements.

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16. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

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• Completing transactions

• Servicing reservations

• Administering private events

• Maintaining business and accounting records

• Fulfilling contractual obligations

• Resolving disputes

• Preventing fraud

• Enforcing agreements

• Complying with legal requirements

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Different categories of information may be retained for different periods.

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When information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it in accordance with applicable requirements and our operational needs.

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17. YOUR PRIVACY CHOICES

Depending on how you interact with us and where you reside, you may have options regarding your information.

You may contact us to:

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• Update incorrect contact information

• Change marketing preferences

• Unsubscribe from promotional email

• Opt out of promotional text messages

• Ask questions about information associated with your account

• Request closure of an online account, where applicable

• Ask about deletion of information, subject to legal and operational retention requirements

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Not every request can be fulfilled in every circumstance.

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For example, we may need to retain transaction records to satisfy tax, accounting, fraud-prevention, contractual, or other legal obligations.

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18. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

At this time, expeRHEEnce does not sell personal information in exchange for money.

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Certain advertising and analytics technologies may be legally characterized as “sharing,” “targeted advertising,” or similar activity under privacy laws applicable in some jurisdictions.

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If our practices change or applicable law requires additional consumer controls, we will update this Privacy Policy and provide any required opt-out mechanisms.

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19. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites or services, including social media platforms, payment providers, booking and event tools, maps, shipping providers, calendar services, or other services.

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Once you leave our website or interact directly with a third party, that party's own privacy policy and terms govern its collection and use of information.

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We are not responsible for the privacy practices of independently operated third-party websites or services.

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20. GIFT CARDS

When purchasing a gift card for another person, we may collect information about both the purchaser and recipient, such as:

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• Names

• Email addresses

• Delivery information

• Personalized gift message

• Gift card value

• Transaction information

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Please provide another person's information only when you are authorized to do so.

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21. PRIVATE EVENTS, FUNDRAISERS & CORPORATE PROGRAMS

For Private Pour bookings, Book the Bar – Full Pour Experience, fundraisers, corporate programs, schools, nonprofits, weddings, community organizations, and other group or private events, we may receive guest or participant information from the individual or organization coordinating the event.

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The event organizer is responsible for ensuring that they have appropriate authority to provide such information to us.

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We use that information only as reasonably necessary to administer the applicable event, expeRHEEnce, payment, communication, fulfillment, or related services unless additional consent is obtained.

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22. INFORMATION YOU PROVIDE ABOUT OTHERS

When you make a reservation, purchase a gift card, coordinate a group booking or private event, or otherwise provide information about another person, you represent that you are authorized to provide that information to us for the applicable purpose.

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We may use information about additional guests, gift recipients, event participants, or organizational contacts only as reasonably necessary to administer the reservation, purchase, event, communication, or other requested service.

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Please avoid providing sensitive personal information about another person unless it is reasonably necessary for us to safely or appropriately provide the requested service.

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23. CUSTOM BRANDING, WHOLESALE & PRIVATE LABEL

Businesses that submit wholesale, corporate gifting, custom candle, or private-label inquiries may provide confidential business information in addition to personal information.

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We may use this information to:

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• Evaluate the project

• Prepare estimates and proposals

• Develop custom products

• Review branding or artwork

• Communicate about quantities and timelines

• Process deposits, balances, and payments

• Coordinate fulfillment and shipping

• Maintain project records

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Submission of an inquiry does not transfer ownership of your trademarks, logos, or other proprietary materials to expeRHEEnce.

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Additional confidentiality or intellectual-property provisions may apply through a separate written agreement.

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24. CHANGES TO THIS PRIVACY POLICY

Our business will continue to grow, and our privacy practices may evolve with it.

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We may update this Privacy Policy from time to time to reflect:

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• New expeRHEEnces or services

• Changes to our website

• New technology

• New service providers

• Changes in legal requirements

• Changes in the way we collect or use information

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When we make material updates, we will revise the Last Updated date at the top of this page and provide any additional notice required by law.

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We encourage you to review this Privacy Policy periodically.

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25. YOUR CONSENT

By using our website and voluntarily submitting information to us, you acknowledge the information practices described in this Privacy Policy.

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Consent to this Privacy Policy does not, by itself, constitute consent to receive promotional email or promotional text messages where separate consent is required.

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26. CONTACT US

Questions, concerns, or privacy requests may be directed to:

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expeRHEEnce, a Candle Bar LLC
Doing business as expeRHEEnce, a Candle Bar®

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1917 E. 79th Street
Chicago, Illinois 60649

Email: info@experheence.com

Phone: 773.977.3977
Website: experheence.com

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Subject Line for Privacy Requests

Privacy Request – expeRHEEnce

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We appreciate the trust you place in us and are committed to treating your information with the same care and intention we bring to every expeRHEEnce.